Did you know that the contact form in your Neolo Shop is already integrated into it?
That is, it is visible from the first moment in your store and you don’t have to add it manually: we already did it for you!
The answers to your form are sent to your email and you can reply to them from there, but you also receive a notification in the notification area of the platform:
In addition, you can view the complete answers in the control panel of your store, if you go to: My Neolo Shop > Contact form.
Let’s see how the answers to a form appear:
The Neolo Shop platform shows you the message, the sending date and the sender’s contact details.
To know if you have pending replies, we recommend that you check in the Responded section every time you reply to a message.
Functions: what is a contact form for?
The purpose of this form is to allow your customers (or potential customers) to leave you a message with their personal information: name, email, phone number.
Therefore, a contact form is key to find out what questions, comments or returns people who visit your store have.
You can also take advantage of it to follow up with people interested in your products and help them make a purchase.
Remember that good customer service makes all the difference… so a tool like this can be fundamental for building customer loyalty and increasing your clientele.