The Frequently Asked Questions might help you.
If you still need support for anything:
Send us a message via WhatsApp or through the contact form.
What is Neolo Shop?
Neolo Shop is a platform created by entrepreneurs for entrepreneurs, so you can create your own online store, sell, and get paid for your physical or digital products.
How do I create my Neolo Shop?
Go to neoloshop.com and sign up. You have 30 free days to set up your store, but it’s so easy you’ll only need one!
How is Neolo Shop different from other online store platforms?
Unlike other platforms, we don’t charge sales commissions, and you don’t need any programming skills or a web design team to build your store.
Also, just like in your entrepreneurial journey, we don’t rely on external investors. We are funded by our customers, allowing us to grow organically, always profitable, and improving by listening only to our customers—no one else.
Neolo Shop is backed by Neolo.com, a web hosting and domain company founded in 2002, with more than 10,000 websites and domains created in over 70 countries.
It’s also supported by Pulsión Digital, another brand in the family, an online school for digital marketing, entrepreneurship, programming, finance, and crypto, with teachers and students from more than 10 countries.
In short, we owe everything to our customers. We are not forced to sacrifice profitability for fast growth. We prefer to have fewer customers, know them by name and business, and help them grow so we can grow together.
In which countries can I sell with Neolo Shop?
In any country you want.
If I use Neolo Shop, can I sell on Amazon?
Yes, of course. Your store is your own digital asset, while Amazon is a third-party platform where your products will compete with dozens of other sellers.
You’ll likely make many sales on marketplaces, but it would be great if those customers also visited your store. That way, future sales will be through your store, allowing you to generate more profits on your own sales channel instead of through third parties.
What are the prices for Neolo Shop?
The prices are listed at https://www.neoloshop.com.
What do I need to create my Neolo Shop?
5 minutes, 1 digital or physical product, a bank account or PayPal.
How do I migrate my store from another platform (Shopify, WooCommerce, etc.) to Neolo Shop?
Super easy. Export the “CSV” of the products from your previous store to Neolo Shop (Panel > Products), or contact us via WhatsApp or email, and if you share your login with us, we’ll migrate everything for you.
Both stores will be running in parallel—test everything, and then migrate fully without losing any sales. Oh, and don’t forget the name for your store! 😉
Which payment methods can I use in my Neolo Shop?
PayPal, Zelle, Bank Transfer, Cash, and more.
How do I connect an external domain?
Go to your Neolo Shop panel > Domains and enter the domain.
Then ask your domain provider to point the A record in the DNS settings to “neoloshop.com.” Or better yet, buy your domain at https://www.neolo.com, and we’ll handle everything for you.
If you have any additional questions or doubts, send us a WhatsApp or email. It’s a bit tricky to connect the domain, but once you get it done (it takes about 10 minutes and activates in 24-48 hours), you’ll never have to change it again. We add new payment options every month.
How do I add the Facebook pixel or Google Tag Manager to my Neolo Shop?
Go to your Neolo Shop panel > Marketing > Third-party Codes.